During an emergency event
Watch out for downed power lines
Where there is flooding
If the power goes out
Check your suppliesPower outages can be an unfortunate result of storm activity. Stay safe when the power goes out by:
- Keeping a battery-operated flashlight and radio within easy reach, along with extra batteries.
- If you use a landline phone that requires electricity to communicate, keep a standard handset or mobile phone ready as a backup.
- Store water-filled plastic containers in your freezer. You can use them as blocks of ice to prevent food from spoiling.
- Wax candles are not recommended–use safer, battery-operated LED candles instead.
Before calling PG&E about a power outage, determine if power is out only in your building, or if the entire neighborhood is out. Check to see whether neighbors are affected. If only your residence is without power, check circuit breakers and fuse boxes to see if the problem is limited to the home electric system.
To report an outage call 1-800-743-5002. Our phone lines may become very busy during major storms, so we ask for your patience when you are trying to reach us.
Visit the outage map for a status report on your outage and an anticipated time your power will be turned back on.